TT Class 5- Communicating and Working on the web
Learn about some of the options for making contact with other users on the internet.
Communicating with a cell phone
The cell phone is designed as a portable communication device that can do more than just make calls.
Contacts
The contacts section of your phone (sometimes nested within the phone app) holds details about the people and businesses you have saved in your phone. Create, edit, and delete contacts to make it easier to access the person of your choosing.
Calls
Use the phone app on your phone to dial a specific number. You can also search through contacts as a shortcut to get to a saved number.
When making a call, you have some options to merge additional people into the same call (to create a group call), you can place people on hold or just mute the microphone.
On most smartphones, you can also multitask during a call- press the home button or switch to a different call. The call will continue in the background while you use another app. Switch back to the call by navigating back to the app or interacting with the notification.
Receiving calls
There are two important states that determine how you answer the call- when the phone is active or when it is locked.
- When you receive a call when you are already using your phone, you may see a popup notification with details about who is calling. The green button (with phone-up icon) is tapped to answer, and the red button (with phone-down icon) will decline the call.
- When you receive a call when the phone is locked, the screen will show similar information. The difference is that you may need to swipe the button to unlock the phone rather than a simple tap. The purpose of this effect is to reduce the chance of mistakenly selecting an option when getting the phone out of a pocket or a purse.
You can change the ringer volume with the volume buttons- you might need to tap an option to see fuller volume settings as well.
Pressing the volume buttons while the phone is ringing will typically silence the ringing and allow you to read the notification and answer or decline without the alarum.
Voicemails
Voicemails are usually handled within the phone app, separately from text and email messages.
Find the app or tab related to voicemail. You can sometimes access it by calling your own phone number from itself.
You will often need a password or PIN to access your voicemail box. If you forget this or do not know it, contact your cell service provider for help to reset the pin.
Texts/Messages
Texts are tied to your phone number. There are also text-message services that use a data connection and do not tie to a phone number.
Messaging someone via text usually starts by adding them as a contact, so it's easy to find the person and remember who is who. From the user contact, or from the main page in your messaging app, start a conversation thread, which is a history of messages. You can have multiple conversations each with one or multiple persons. The conversation is retained when you close and return to the app, unless you delete messages or use an app with certain privacy features.
Videocalls
Video calls are like phone calls with a camera.
You may need to install a specific videocalling app and use an internet or data connection to access all features. Many phone apps have settings similar to a phone call (mute mic and camera) and also silly face filters.
Communicating with a PC
A PC, like a phone, will need to be on a network to enable communication with other devices.
VOIP
Voice Over Internet Protocol is a technology which converts spoken words into data packets over the internet, which can be translated back to sound. It's like a cell phone call, but different.
Videocalls
Video calls on PC are similar to on a phone. Having a PC with a larger screen (or two) and faster processing power can enable better multitasking or screen sharing abilities. Many users prefer videocalls on PC over regular phone calls because meeting face-to-face virtually is more personal.
Emails
Email is one of the most basic forms of internet communication.
Email starts with creating or logging in to an account and using an email service provider to send and receive messages.
Emails are managed separately from other apps' messages because they go to your email account. Your contacts may be synchronized between your different phones and devices depending on your cloud or account sync settings.
Because email is hosted by global third parties, you can access your same email account and mail on many different devices, all of which will stay up to date at all times (when connected to the network).
Messages
Messages on a PC can be sent through an assortment of different apps and services, some of which can be used through an internet browser or will also stay synced between devices (like email).
The concepts for other messaging apps are all the same- log in with an account and password to talk to your friends in your contacts and groups. Choose a service with features that you like.
Remote Employment
Employers are increasingly searching for ways to allow employees to work in the comfort of their home office. You may be able to apply for a work-from-home job and grow your career online.
Finding a job
To find a remote job, include in your queries phrases like "remote", "work from home/wfh", "offsite", "virtual", "telecommute", or even "hybrid" (which does imply some level of on-site activity). Check the technical skills required and look into the company and the position to see if you would be a good fit. Online jobs usually require a lot of time on the computer.
A fitting role
Most working-online roles are computer or data or service oriented and often have a large component related to communicating with certain people in certain ways:
- Customer service and support- helping existing customers
- Virtual sales- prospecting new customers
- Data entry-
- Software development
- Project management
- Marketing, Design, Art
Onboarding process
The virtual interview process will have some technical differences compared to an in-person meeting. The team will want to know that you are able to use the communication tools that they use. Apart from that, you should expect a normal onboarding process with the company handbook and working expectations.
Some companies require you to bring your own device, and some companies will send you dedicated working equipment for your role after you are hired. Note that company devices (or software that you install onto a personal device) may have the ability to track activity, including reading certain messages or watching the screen at certain times.
WFH Experiences
Knowing that the business has an eye on you for your success, you should still aim to be a productive member of the team even if your day is spent as an individual in your own room.
WFH, A Day-in-the-Life
Here might be the activities in a typical day when working at home:
- The day starts while you check emails, waiting on your favorite home brew coffee to finish
- You choose the tasks to focus on for the day
- Your team meets every day at 845 am for a quick check-in to see who needs help
- While meeting, you decide to schedule a 1-hour work session with two other teammates for later this afternoon
- You work on new tasks and also continue a report due to the team leader today
- You take an early lunch and wash some laundry in your home washing machine
- A customer calls, needing help from you to solve an issue through a video call
- You share your screen and show the customer how to use a specific tool
- While collaborating in your scheduled meeting with two other teammates, you realize the work will take an additional 2 hours and possibly an extra brain/opinion
- You end the work session on time after 60 minutes and notify the team leader
- Your current posse schedules time first thing tomorrow morning to jump back in on continuing the project
- (and tomorrow at your daily 845 am meeting, you find the opinions and help from that extra teammate for the remaining project work to be completed)
- You swap your laundry before presenting your report to the team leader
- Even though this meeting ended a few minutes early, you decide to stay and chitchat for the last few minutes
- A customer call interrupts your chatting, so you switch focus again
- Close up a couple more tasks...
- and you end the day a bit early knowing that tomorrow morning has that early work session with your teammates
- (They happen to live in another timezone, so it's a bit earlier than normal for you, but a good time for the rest of your team to gather)